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Documentation Index

Fetch the complete documentation index at: https://docs.get-ryze.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Connecting & Claude

Remove the connector in Claude, then re-add it with the URL https://mcp.get-ryze.ai/mcp/unified/. If it still shows disconnected, contact support with the email on your Ryze account and roughly when it happened — we track timeout errors and can look into yours.
This is expected. Claude Desktop is the most reliable environment today; the web connector can time out. If you hit timeouts on claude.ai, switch to Desktop.
Claude’s UI changes faster than screenshots. Send us a screenshot of where you’re stuck (or describe what you see vs. the guide) and we’ll reply with the current steps.
You don’t need to wait for an email — generate one yourself from the Ryze MCP (Claude Connector) section at app.get-ryze.ai/integrations. If you’d still like us to look into it, contact support with the email on your Ryze account.
In Claude, open Customize → Connectors and select Ryze AI — a connected connector lists its available tools. You can also ask Claude to “list my ad accounts”; if it returns them, you’re connected. Full walkthrough: Connect to Claude.

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Accounts & platforms

The connector may have reconnected with a narrower permission scope than the web app. Contact support with the email on your Ryze account and which accounts are missing, and we’ll resync the permissions.
New sub-accounts can lag the connector’s account list. Reconnect the connector first; if it’s still missing, contact support with the email on your Ryze account and the customer ID, and we’ll force a re-discovery.
Contact support with the email on your Ryze account and the accounts you expect to see, and we’ll trigger a re-discovery.
Yes. Connecting the manager pulls in its child accounts through the hierarchy. After connecting, ask Claude to “list my ad accounts” to confirm they all came through.
Yes — you can connect multiple ad accounts (including different regions, e.g. UK and US) and multiple platforms (Google, Meta, TikTok and more) to a single Ryze account. Contact support if you’d like us to confirm the steps for your setup.
Shopify sometimes hands us an internal alias (e.g. tq72e-jx.myshopify.com) instead of your public store domain. The integration test passes but Connect fails. Contact support with the email on your Ryze account and your public store domain, and we’ll map it correctly.
Yes. Contact support with the email on your Ryze account and how many stores you’re running, and we’ll confirm the best setup.

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Platform errors

Reads work but creating a campaign fails — that looks like a connector issue. Contact support with the email on your Ryze account and the exact fields you’re sending, so we can reproduce and fix it.
We shipped a fix for this. If you’re still hitting it, contact support with the email on your Ryze account and we’ll confirm you’re on the fixed version.
We fixed a batch of TikTok create errors. If it’s still acting up, contact support with the email on your Ryze account and the exact error or tool, and we’ll confirm or escalate.
We shipped a fix that populates Performance Max asset groups in one atomic batch. If you still see it, contact support with the email on your Ryze account and the campaign.
Ryze has no code path that disables conversion tracking, so this needs a look at your specific tracking and campaign settings. Contact support with the email on your Ryze account and we’ll dig in as a priority.