Documentation Index
Fetch the complete documentation index at: https://docs.get-ryze.ai/llms.txt
Use this file to discover all available pages before exploring further.
I was charged after my trial ended
I was charged after my trial ended
If a charge wasn’t what you expected, contact support with the email on your Ryze account and we’ll review the exact charge and follow up.
I see a duplicate charge / need a refund
I see a duplicate charge / need a refund
Contact support with the email on your Ryze account. We review each billing case individually and will follow up with what happened and next steps.
I need an invoice but can't access the dashboard
I need an invoice but can't access the dashboard
Invoices live under Settings → Billing → Invoice history. If your access has lapsed, contact support with the email on your Ryze account and we’ll send it over.
How do I update my payment method?
How do I update my payment method?
Manage payment details under Settings → Billing. If you can’t reach it, contact support with the email on your Ryze account.
How is pricing structured?
How is pricing structured?
Plans differ by included credits, number of ad accounts, and monthly ad-spend limits — compare them under Settings → Billing. For a recommendation based on your spend and platforms, contact support.
I canceled by mistake and want to reactivate
I canceled by mistake and want to reactivate
Contact support with the email on your Ryze account — we’ll reactivate you and sort the payment in one go.
My account shows 'paused' but it should be active
My account shows 'paused' but it should be active
This is usually a caching issue. Try a hard refresh (Cmd/Ctrl + Shift + R) or an incognito window. If it still shows paused, contact support with the email on your Ryze account and we’ll clear it on our end.
I paid but I'm still being asked to pay / locked out
I paid but I'm still being asked to pay / locked out
Sometimes a payment goes through but doesn’t sync immediately. Contact support with the email on your Ryze account and we’ll restore your access.
I need to recover access after our admin left
I need to recover access after our admin left
We can restore access after verifying ownership. Contact support with your company name, website domain, and any billing email or invoice on file, and we’ll verify and restore it.
Can I add a password to a Google sign-in account?
Can I add a password to a Google sign-in account?
Yes — contact support with the email on your Ryze account and we’ll set up a password alongside Google sign-in.