> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get-ryze.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common billing and payment questions

<AccordionGroup>
  <Accordion title="I was charged after my trial ended">
    If a charge wasn't what you expected, [contact support](/help/contact) with the email on your Ryze account and we'll review the exact charge and follow up.
  </Accordion>

  <Accordion title="I see a duplicate charge / need a refund">
    [Contact support](/help/contact) with the email on your Ryze account. We review each billing case individually and will follow up with what happened and next steps.
  </Accordion>

  <Accordion title="I need an invoice but can't access the dashboard">
    Invoices live under **Settings → Billing → Invoice history**. If your access has lapsed, [contact support](/help/contact) with the email on your Ryze account and we'll send it over.
  </Accordion>

  <Accordion title="How do I update my payment method?">
    Manage payment details under **Settings → Billing**. If you can't reach it, [contact support](/help/contact) with the email on your Ryze account.
  </Accordion>

  <Accordion title="How is pricing structured?">
    Plans differ by included credits, number of ad accounts, and monthly ad-spend limits — compare them under **Settings → Billing**. For a recommendation based on your spend and platforms, [contact support](/help/contact).
  </Accordion>

  <Accordion title="I canceled by mistake and want to reactivate">
    [Contact support](/help/contact) with the email on your Ryze account — we'll reactivate you and sort the payment in one go.
  </Accordion>

  <Accordion title="My account shows 'paused' but it should be active">
    This is usually a caching issue. Try a hard refresh (Cmd/Ctrl + Shift + R) or an incognito window. If it still shows paused, [contact support](/help/contact) with the email on your Ryze account and we'll clear it on our end.
  </Accordion>

  <Accordion title="I paid but I'm still being asked to pay / locked out">
    Sometimes a payment goes through but doesn't sync immediately. [Contact support](/help/contact) with the email on your Ryze account and we'll restore your access.
  </Accordion>

  <Accordion title="I need to recover access after our admin left">
    We can restore access after verifying ownership. [Contact support](/help/contact) with your company name, website domain, and any billing email or invoice on file, and we'll verify and restore it.
  </Accordion>

  <Accordion title="Can I add a password to a Google sign-in account?">
    Yes — [contact support](/help/contact) with the email on your Ryze account and we'll set up a password alongside Google sign-in.
  </Accordion>
</AccordionGroup>